Legal

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information when you use our AI systems and services.

Last updated: February 7, 2026

Clarity AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI systems, or engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect information about you in various ways, including:

Personal Information

When you engage with our services, we may collect personally identifiable information such as your name, email address, phone number, company name, and job title.

Business Information

For our B2B services, we collect information about your business operations, including industry type, company size, and specific operational data necessary to implement and optimize our AI systems.

Voice and Communication Data

When you interact with our Voice AI agents, we may collect and process voice recordings, transcriptions, and communication metadata to provide and improve our services.

Usage Data

We automatically collect information about how you interact with our website and services, including IP addresses, browser type, pages visited, time spent on pages, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our AI systems and services
  • Processing and completing transactions, including booking appointments through our calendar integration
  • Training and improving our AI models to better serve your business needs
  • Communicating with you about services, updates, and promotional offers
  • Analyzing usage patterns to improve user experience and service quality
  • Detecting, preventing, and addressing technical issues and security threats
  • Complying with legal obligations and enforcing our terms of service

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We share data with third-party vendors who assist in providing our services, including cloud hosting providers, AI model providers, and communication platforms.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Secure development practices for our AI systems

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications at any time
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Analyze website traffic and performance
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Services

Our services integrate with various third-party platforms to provide enhanced functionality:

  • Calendar Services: We use Cal.com and Google Calendar for appointment scheduling
  • Communication Platforms: We use LiveKit for real-time voice communication
  • AI Providers: We use OpenAI, Deepgram, and Cartesia for AI processing capabilities
  • Analytics: We may use analytics services to understand website usage

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Legal obligations that require us to retain data
  • The need to resolve disputes or enforce our agreements
  • Business purposes such as improving our AI systems

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Clarity AI

Email: privacy@getclaritywithai.com

Website: www.getclaritywithai.com